Effective Date: 12/09/2024
Socials by Soph ("we", "our", "us") is committed to protecting your privacy.
This Privacy Policy explains how we
collect, use, disclose, and safeguard your information when you visit our website www.socialsbysoph.com or use our services.
Please read this policy carefully.
1. Information We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, and business information.
- Payment Information: Details related to transactions, such as bank account or credit card information.
- Social Media Account Information: Usernames and access credentials for social media accounts you authorise us to manage.
- Client Communication: Details of your communications with us, including emails, phone calls, and meeting notes.
- Analytics Data: Data related to the performance of social media campaigns, including engagement metrics and demographic information.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To Provide Services: To manage and execute social media strategies, campaigns, and related activities on your behalf.
- To Process Payments: To handle billing and payment transactions securely.
- To Communicate with You: To respond to inquiries, provide updates, and send you relevant information about our services.
- To Improve Our Services: To analyze and improve our services based on client feedback and performance metrics.
- To Comply with Legal Obligations: To meet any legal, regulatory, or contractual obligations.
3. How We Share Your Information
We do not sell or rent your personal data to third parties. We may share your information in the following situations:
- With Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors and IT service providers. These parties are contractually obligated to protect your data and use it only for the purposes specified by us.
- For Legal Reasons: We may disclose your information if required to do so by law, or in response to legal processes, regulatory requirements, or law enforcement requests.
- In Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.
5. Data Retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. Once the retention period has expired, we will securely delete or anonymise your data.
6. Your Rights
Under data protection laws, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request correction of any inaccurate or incomplete data.
- Right to Erasure: You may request deletion of your personal data under certain conditions.
- Right to Restrict Processing: You may request that we restrict the processing of your personal data in specific circumstances.
- Right to Data Portability: You may request that we transfer your data to another organization or provide it to you in a structured, commonly used format.
- Right to Object: You may object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
To exercise these rights, please contact us using the details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Socials by Soph
Manchester
Email: socialsbysoph17@gmail.com
Phone: +44 7795 631710